Our Rates and Policies

We require a minimum of 48 hours' notice to cancel or change your appointment except in cases of illness or true and unavoidable emergency. If you need to cancel, please do so through your Jane profile to ensure we receive your cancellation notification with sufficient notice and avoid being charged for your session. 

If you are feeling unwell please cancel your appointment through your Jane profile  with as much notice as possible and reschedule when you are symptom free and feeling well. Ensure you select the accurate reason for cancelling.  Our late cancellation fee will be waived in the event that you wake up feeling unwell on the day of your appointment and cancel by 7 am.

We are not permitted to bill your insurer for missed appointments or late cancellations.

Your appointment time

Appointments conclude at the scheduled time even if you arrive late and full payment for your session will be expected. Appointment time includes interview, assessment, consents, treatment, and instructions for home care.  

A credit card is required to reserve all appointments and will be stored encrypted and secure in your Jane on-line profile. This system has the same security level as on-line banking and we cannot access your credit card number after it is stored. Your credit card will only be charged the treatment fee if the required amount of notice for cancellations or changes is not provided as per our cancellation and missed appointment policy.